1. GENERAL PROVISIONS & IDENTIFICATION

1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations arising from the purchase contract concluded between the seller and the buyer through the online store The Kiraman.
1.2. Seller Information:
Company Name: Apex Events s.r.o.
Registered Address: Poděbradská 1026/52, Vysočany (Praha 9), 190 00 Praha, Czech Republic
Company ID (IČO): 21836132
Tax ID (DIČ): CZ21836132
Customer Support Email: info@thekiraman.com
Customer Support Phone: +420 608 553 779
1.3. All legal relations between the Seller and the Buyer shall be governed by the laws of the Czech Republic, specifically Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter "Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

2. PURCHASE CONTRACT & ORDER PROCESS

2.1. The presentation of products on the online store website is of an informative nature and does not constitute a legally binding offer to conclude a contract under Section 1732 (2) of the Civil Code.
2.2. The Buyer places an order by selecting goods, adding them to the virtual shopping cart, filling in the delivery details, selecting the payment method, and submitting the order by clicking the final order button.
2.3. Before submitting the order, the Buyer is given the opportunity to check and modify the entered data.
2.4. The purchase contract is officially concluded upon receipt of the order confirmation sent by the Seller to the email address provided by the Buyer.
2.5. The Seller reserves the right to cancel the order or withdraw from the contract in cases of obvious pricing errors (e.g., technical glitches listing goods at 0 CZK or unrealistically low prices). In such cases, the Buyer will be informed immediately, and any payments already made will be refunded.

3. PRICES AND PAYMENT METHODS

3.1. All product prices listed in the online store are final and include all applicable taxes (including VAT). Delivery and shipping costs are stated separately before the order is finalized.
3.2. The Seller accepts the following payment methods provided via WooCommerce Payments:Credit / Debit Cards (Visa, Mastercard) / Apple Pay / Google Pay
3.3. Payment is due immediately upon order placement through the selected payment gateway.

4. SHIPPING AND DELIVERY
4.1. Delivery is limited exclusively to addresses within the Czech Republic.
4.2. Delivery is carried out via the carrier Zásilkovna (Packeta) to designated pick-up points or direct addresses, as selected by the Buyer during checkout.
4.3. Risk of damage to or loss of the goods passes to the Buyer upon physical receipt of the package.

5. RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY)
5.1. Pursuant to Section 1829 of the Civil Code, a consumer Buyer has the right to withdraw from the purchase contract within 14 calendar days from the date of physical receipt of the goods, without providing any reason.
5.2. To exercise the right of withdrawal, the Buyer must inform the Seller of their decision within the 14-day window via a clear statement sent to the customer support email: info@thekiraman.com.
5.3. Return of Goods: The Buyer must send or deliver the returned goods to the following address without undue delay, but no later than 14 days from notifying the Seller of the withdrawal:
Apex Events s.r.o. Poděbradská 1026/52, Vysočany (Praha 9)190 00, Praha, Czech Republic
5.4. Return Shipping Costs: In accordance with Section 1820 (1) (g) of the Civil Code, the Buyer bears the direct costs associated with returning the goods to the Seller.
5.5. Condition of Returned Goods: The Buyer is only liable to the Seller for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., testing as would be customary in a physical store). If returned goods show signs of wear, damage, or missing original attached tags beyond basic inspection, the Seller reserves the right to deduct an amount corresponding to the diminished value from the refunded sum.
5.6. Refund Process: The Seller shall reimburse all payments received from the Buyer, including delivery costs (except for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery offered by the Seller), within 14 days of receiving the withdrawal notice. However, the Seller is not obliged to make a refund before receiving the returned goods or proof that the goods have been shipped back.

6. RIGHTS FROM DEFECTIVE PERFORMANCE (WARRANTY & COMPLAINTS)
6.1. Rights and obligations regarding defective performance are governed by applicable Czech legislation, including Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174b of the Civil Code, as well as the Consumer Protection Act.
6.2. The statutory warranty period for consumers is 24 months from the date of receipt of the goods.
6.3. Filing a Claim (Reklamace):
Claims must be submitted via email to info@thekiraman.com or sent physically together with the defective goods to the return address:
Apex Events s.r.o., Poděbradská 1026/52, Vysočany (Praha 9), 190 00 Praha, Czech Republic.
The Buyer should describe the defect and state their preferred resolution (repair, replacement, discount, or refund if repair/replacement is impossible).
6.4. The Seller will process and resolve consumer complaints within 30 calendar days from the date the complaint is formally lodged, unless a longer period is agreed upon with the Buyer.

7. OUT-OF-COURT DISPUTE RESOLUTION (ADR)
7.1. In the event of a consumer dispute that cannot be resolved by mutual agreement, the consumer has the right to an out-of-court settlement via the designated Czech authority pursuant to the Consumer Protection Act (Act No. 634/1992 Coll.).
7.2. The competent authority for out-of-court dispute resolution is: Česká obchodní inspekce (Czech Trade Inspection Authority - ČOI) Central Inspectorate – ADR Department Gorazdova 1969/24, 120 00 Praha 2, Czech Republic. Website: adr.coi.cz Email: adr@coi.cz
7.3. Consumers may also utilize the European Online Dispute Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr.